We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us within 24-48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
For orders damaged in transit, you must show your proof of damage within 24-48 hours for us to be able to file a refund/exchange. (Please take a photo of the damaged item along with the packaging with the waybill number. Both the damaged item and the packing with the waybill number should be in the same photo. The waybill number should also be seen clearly.)
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.